ISO 9002 Is Changing Bentonite Corporation

Bentonite Corporation decided to pursue ISO-9002 Registration for our bentonite production for many reasons. We wanted to improve our current Quality System to encompass all business aspects, not just Quality Assurance. We wanted this system to build supplier/customer confidence and provide our customers with all the services that they needed for their business functions: such as Quality Assurance for their needs; appropriate shipping and delivery; appropriate billing; and appropriate sales, technical and management support of our product. These objectives of our Quality System are addressed by the ISO 9000 clauses and requirements. There were additional reasons and expectations for implementing an ISO 9000 Quality System. ISO 9000 registration would develop and aid international sales since the ISO system is a basic requirement in many parts of the world such as Europe and the Far East. It would bring acceptance of bentonite products by new customers and markets Another objective was to develop better trained employees. We hoped that the ISO Quality System would help us reduce costly non-conformances and reduce overall production and operating costs. We hoped to achieve ISO 900 registration before our major customers required it. For example, our major market is use of bentonite as a binder in foundry mold sand systems. The foundries in North America primarily service the automobile manufacturers who have individual Quality System requirements that are being merged with ISO 9000 Standards. As the foundries addressed the automobile manufacturer?s needs, Bentonite Corporation received numerous inquiries and surveys of our Quality System and its conformance with ISO 9000 Standards. Eventually, ISO 9000 Registration will become a requirement to directly or indirectly service this market.