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By Jin Zhao, Weijie Wei, Jinwang Zhang, Xiaohang Wan, Shengli Yang

Reasonable mining-retention ratio (ratio of room width to pillar width) is vital to recovery rate and stope stability in underground mining of solid potassium salt deposits. Based on the engineering background of a solid underground potassium salt mine in Khammouan Province, characteristics of the plastic zone of the pillar, and the variation of recovery rate and stope stability under different mining-retention ratio conditions are discussed. The results show that compared with current room width (8 m) and pillar width (10 m), the optimization method of improvement of stope stability. The research results are helpful to recover as much solid potash resources as possible under the premise of ensuring the stability of stope.

Jun 25, 2024

By Liming Yuan

In order to reduce fire hazards caused by spontaneous combustion in longwall gob areas, a computational fluid dynamics (CFD) study is being conducted by National Institute for Occupational Safety and Health (NIOSH) to simulate the spontaneous heating of coal in longwall gob areas. A CFD model was first developed to model the spontaneous heating process in a two longwall panel district using a bleeder ventilation system with a stationary longwall face. The spontaneous heating is modeled as the low-temperature oxidation of coal in the gob using kinetic data obtained from previous laboratory-scale spontaneous combustion studies. Heat generated from coal oxidation is dissipated by convection and conduction, while oxygen and oxidation products are transported by convection and diffusion. CFD simulations were then conducted to model the spontaneous heating in longwall gob area with a bleederless ventilation system. A single longwall panel with a bleederless ventilation system was simulated. The effect of gob permeability on the spontaneous heating was also investigated.

Jan 1, 2009

By Sepideh Damavandinejad Monfared

In recognition of the practicality of using inclined micropiles as elements for foundation support to resist static and seismic loading conditions, specifically in retrofitting projects, this study presents an investigation into the beh avior of an inclined micropile subjected to simultaneous lateral load and bending moment. Three-dimensional numerical simulations are performed using the finite element method to assess the influence of micropile geometrical parameters such as angle of inclination, length, and diameter on the response of micropile-soil system. The Mohr-Coulomb failure criterion is used to define the behavior of soil and stabilized soil around micropile materials and the micropile, constructed of concrete and steel, is assumed to be elastic. The interaction between soil and micropile is taken into account by defining interaction elements covering both tangential and normal behavior. The study is carried out using nonlinear FEM analyses. The results of these simulations indicate that negative micropiles, in which slip surface deflects downward, have higher lateral load capacity than positive micropiles with slip surface deflecting upward. The conducted research also shows that increasing the diameter and the length of micropile increases the lateral load capacity. Increasing micropile diameter is more effective in increasing lateral load capacity. A relationship is developed from statistical regression analysis of the finite element modeling computations to estimate the lateral displacement of a micropile inclined at an angle of 30o in silty sands.

By Sepideh Damavandinejad Monfared

"In recognition of the practicality of using inclined micropiles as elements for foundation support to resist static and seismic loading conditions, specifically in retrofitting projects, this study presents an investigation into the behavior of an inclined micropile subjected to simultaneous lateral load and bending moment. Three-dimensional numerical simulations are performed using the finite element method to assess the influence of micropile geometrical parameters such as angle of inclination, length, and diameter on the response of micropile-soil system. The Mohr-Coulomb failure criterion is used to define the behavior of soil and stabilized soil around micropile materials and the micropile, constructed of concrete and steel, is assumed to be elastic. The interaction between soil and micropile is taken into account by defining interaction elements covering both tangential and normal behavior. The study is carried out using nonlinear FEM analyses. The results of these simulations indicate that negative micropiles, in which slip surface deflects downward, have higher lateral load capacity than positive micropiles with slip surface deflecting upward. The conducted research also shows that increasing the diameter and the length of micropile increases the lateral load capacity. Increasing micropile diameter is more effective in increasing lateral load capacity. A relationship is developed from statistical regression analysis of the finite element modeling computations to estimate the lateral displacement of a micropile inclined at an angle of 30o in silty sands. IntroductionMicropiles are small diameter (typically less than 300 mm), cast-in-place, drilled, and grouted replacement piles with steel pipes which after being conceived in Italy (Lizzi,1978), were originally developed for underpinning existing structures (Bruce et al.,1990) to arrest and prevent structural movement, upgrade loadbearing capacity of existing structures, repair or replace deteriorating or inadequate foundations or raise settled foundations to their original elevation."

Jan 1, 2017

By Muttharam M, Karthick Kumar V

Helical piles foundation systems have been extensively used in engineering application. It is commonly adopted to resist the compression, uplift force, overturning moment and lateral forces. Helical pile system is extensively used in many structures such as Transmission towers, Wind farms and other offshore structure because it is easy and quick to install. Realizing the importance of helical pile, an attempt is made in the present investigation to bring out the effect of spacing between the helix, blade thickness, and shaft thickness through numerical analysis. To validate the finite element model experimental investigation was carried out. In this investigation model steel piles with dual helical plate embedded in clay bed with the consistency of 0.4 was tested to study the effect of uplift loading on the behaviour of piles in tensions. Model helical pile with 12.5 mm diameter circular shaft and helix diameter of 25 mm. The model pile embedded in clay bed for a depth of 400 mm. Parametric analysis of helical pile by varying blade thickness, shaft thickness, and the spacing of helix was carried out by using Finite Element tool Plaxis 3D. From this analysis, an increase in thickness from 4 mm to 10mm increase the uplift load. Similarly, an increase in spacing of helices from 0.5 m to 1.5m increase the uplift capacity beyond that it decreases the uplift capacity. By keeping the contact area of the helix as constant as the number of a helix and helical spacing was varied, the critical number of the helix was found as 2 and the critical spacing of helix was found as 1.5 m for this study.

Nov 1, 2022

By Z. Zhiqun, V. A. Marple, B. Y. H. Liu

"IntroductionIt is commonly understood that aerosol particles may be injurious to human health if they are of a size that enables them to enter the respiratory tract. Coal Workers' Pneumoconiosis (CWP) is one disease known to be caused by coal mining related particles.The location in the respiratory tract where the particles are deposited is primarily a function of the equivalent aerodynamic diameter (EAD) of the particle. The equivalent aerodynamic diameter is the diameter of a spherical particle with a density of 1.0 gm/cm3 with the same falling speed as the particle in question. For a spherical particle the calculation is rather simple in that the equivalent aerodynamic diameter is simply the diameter of the particle in question multiplied by the square root of the density of the particle. For irregularly shaped particles, such as coal particles, there is no simple way to make the EAD calculation. For example, Figure 1 is only one of an infinite variety of particle shapes that can be found in practice and the aerodynamic size of this particle and, therefore, its deposition location in the respiratory tract would be nearly impos-sible to estimate accurately.The normal method for determining the aerodynamic diameter of particles has been to experimentally measure the size of the particles in a settling chamber or with an inertial classifier such as an impactor, cyclone or a centrifuge, since inertial classifiers have the property of classifying the particles according to their aerodynamic diameters."") However, these devices can only give limited information on the EAD of a single particle with a specific shape. Impactors and cyclones, for example, collect particles in size ranges and not at a specific size, so the determination of the EAD of a specific particle is not possible. A centrifuge, on the other hand, can measure the EAD of a specific particle but the equipment is costly and procedure laborious, and it may not be possible to disperse a particle of a specific shape into the centrifuge. The centrifuge can be used to determine the EAD of clusters of spheres in various arrays, but introducing particles of a specific irregular shape may not be feasible. Furthermore, the EAD is a function of the orientation of an irregularly shaped particle and the orientation of a particle in an inertial classifier is unknown. The orientation may also vary as the particle passes through the classifier.Because of the difficulty in determining the EAD of an irregularly shaped particle, we have undertaken a program to apply theoretical numerical methods to calculate the EAD of any shape particle. In our laboratory we have, for some time, been using numerical methods to determine the flow field of air within instruments such as impactors, (2) inlets, (3) and virtual impactors (4) Recently, this technique has been expanded into the three-dimensional regime, and the flow fields and particle motion characteristics within cyclones (5) and glove boxes have been studied. We have now begun to use these numerical three-dimensional flow programs to study the flow field around irregularly shaped particles to determine their drag coefficients, falling speed, and thus, their EAD."

Mar 1, 1989

By Joseph Corvetti

This paper is of conceptual nature. The authors present their idea of creating an integrated and intelligent excavation design system. Research work has just been started and the results will be addressed during presentation of this paper. The authors are currently engaged in a pilot study and expect to build a feasibility prototype expert system (establishing the numerical-cognitive coupling in excavation design) by the end of this year.

Jan 1, 1996

By K. L. Fetters, F. M. Walters

ALL previous records were broken by the Iron and Steel Division, in the number of sessions, the number of papers, and the attendance. In addition to ten papers (all preprinted) on properties, structure, aid hardenability of, carbon and alloy steels, eight formal papers were presented on one or more phases of steelmaklng, and a symposium on the determination of hydrogen and nitrogen in steel. This last started at 2 p.m. and was going strong with more than a third of the audience still present at 6 p.m.

Jan 1, 1944

By B. Q. Li, R. A. Mirshams

"A numerical algorithm is described for the simultaneous prediction of the thermomechanical behavior of the materials and microstructure evolption during metal forging. The numerical development is based on the finite element solution of the thermoviscoplastic deformation of metals coupled with the internal state variable model describing the microstructure evolution involving work hardening, recovery, recrystallization and grain size distribution. The finite element code for rigid viscoplastic deformation is developed based on the modification of the existing code for the thermal and fluid flow calculations. The code is tested against and compares well with the results reported in literature. The procedures for the integration of the · rnicrostructure model into the macro finite element model are described. Results are presented showing the characteristics of materials dynamics and mechanical deformation during simple metal forging processes.IntroductionIn industrial deformation processes such as hot rolling and forging, the workpiece undergoes both macroscopic plastic deformations and microstructural evolution. A computer model that allows to predict both materials dynamics and macroscopic deformation is obviously more useful for both fundamental understanding and deformation process optimization. For some industrial applications, especially those involving novel, light and high strength materials, such an integrated model is critical in that both materials and thermomechanical 'behavior during forging must be carefully controlled to obtain the products that meet the desired strength requirement [I]."

Jan 1, 2000

By C. Ceccarini, I. Salvadori, G. Oggiano

GENERAL BACKGROUND The first mention of the presence of bauxite in the mesozoic series of north-west Sardinia (fig. 1) is owed to Oosterbaan, a Dutch geologist, who carried out a geological survey of the area in the ninetten thirties. A more detailed study of the mesozoic series was attempted in the fifties by Pecorini and other, who concentrated particularly upon the stratigraphy of the bauxitic horizons, through examination of the various outcrops. In the sixties a pining company, Monte Amiata S.p.A., turned its attention to a section of the deposit outcropping near Olmedo and, considering it to be of some promise, carried out prospecting works consisting essentially of various trenches, some bore holes, a few adit and a. layout plan for the preparation and execution of trial exploitation. The results, although positive, did not convince the company's shareholders to continue the exploration. This report, which is intended as a new contribution to knowledge of the Sardinian bauxite deposit, takes into account the information acquired not only from a drilling prospection begun in 1979 in connection with the SOMIT-PROGEMISA joint venture, but also the results of structural studies and numerous chemical, mineralogical and

Jan 1, 1984

The title of my presentation is `Nursing One's Resources', words that fit a young organisation like Ross Mining and words we had to apply to reach our current level as a company. To get to where we are, we had to nurse, foster and treat carefully all our available resources in the widest sense of the word, namely: ò a stock or supply that can be drawn upon (funds, mineral resources, human resources); ò the means available to achieve an end; ò skills in devising expedients; and ò practical ingenuity. I do not claim that Ross Mining is now the perfect mining company. However, we have become a profitable, dividend- paying, gold mining and exploration company which is to our knowledge, currently the cheapest gold producer on the Australian continent. Nursing our resources got us where we are and will guide us in our future development. The words `nursing one's resources' are I feel particularly applicable to mining-as I like to argue that the extractive mining industry has a social responsibility to optimise the metal output and value from each orebody which is being exploited, and preferably leave no metal behind. Likewise, a modem company cannot survive into the future without maximising and optimising its human resource potential. In this presentation I would like to present a number of actual examples of nursing one's physical and human resources. Before I do that, I will give a brief background to Ross Mining. Ross Mining NL is a young Queensland-based company that gained its stock exchange listing in September 1987 and that poured its first gold in 1989 from its own developed Belyando Mine, located in Central Queensland. We have now reached the stage of a medium-size gold producer, producing approximately 70 000 ounces of gold per year, mainly from the Yandan Gold Mine, also in Central Queensland. Our production is set to increase to over 100 000 ounces in the near future. Recent increases in our resource base have secured us a future of ten to 15 years. As a young, newly listed company, we faced all the dangers that most new small floats do as a new entrant into an established industry. However, one advantage of being young and perhaps naive, is summed up by the following Zen Buddist saying: In the beginner's mind there are many possibilities, in the expert's mind there are few. A mining company's main assets are the sum of its resource base and the skills and talents of its people. Attempting to optimise both the physical and human resources within the company has been to-date the key to our success. The first example I would like to present is linked to the exploitation of the Belyando Gold Mine in Central Queensland.

Jan 1, 1995

By Michael V. Mergentime, Prakash M. Donde

The Nutley Quarry Trunk Sewer Project is a good example of a tunnel that went through difficult and complex ground. The 2 m (7ft.) diameter and 840 m (2,750 ft.)long tunnel passed through soft ground, mixed face, and hard sandstone. The soft ground and mixed face tunneling provided several challenges. During excavation of the tunnel, the Contractor encountered a number of unanticipated large boulders. In addition, the length of the mixed face portion of the tunnel increased by 100%. The Contractor tried various construction techniques to overcome the difficult ground conditions and complete the project. The tunneling progress was slower than expected. The Contractor claimed extra costs for differing site conditions. Through discussions and negotiations between the Contractor, Engineer, and Owner, all of the changed condition claims were settled before the construction of the project was completed. This paper addresses the difficult ground conditions, claims evaluation, and how they were resolved by cooperative efforts between the Contractor and the Owner/Engineer.

Jan 1, 2001

By D. R. Murray

"In 2017, Nutrien Allan Potash remediated a portion of the concrete liner in the production shaft. A set of underslung work platforms and collection boxes were used in conjunction with hydraulic splitters, jackleg drills and hand chippers to excavate and remove the broken concrete. New concrete was placed with the original pressure relief design, using a shaft slip form. Shortly after excavating, it was found that the estimated breaking rate and amount of original concrete in-situ was under estimated. Fifteen feet of excavated concrete (2719cu.ft) and ten feet (of replaced concrete was completed on April 28, 2017, and operation of the production shaft was returned to mine operations. During February 2019, Nutrien Allan Potash began remediation of a portion of the concrete liner in the service shaft. The project is different than the 2017 project, as the remediation has occurred during normal running operations and occurred only on night shift. Rather than hydraulic splitters and hand chippers, the new method includes a concrete saw and mechanical excavator from a working platform. The selected method is based on the lessons learned from the 2017 project in the production shaft. The service shaft project was scheduled to be completed in July, 2019. INTRODUCTION Nutrien Allan Potash is located approximated 75 km east of the city of Saskatoon, Saskatchewan, Canada. There are currently two shafts at Nutrien Allan Potash: the Production Shaft and the Service Shaft, transporting people and material from surface to a depth of 3,335 ft. The Production Shaft was completed in 1967, with one section of grey cast iron tubbing installed in the Blairmore formation between the 1605 and 2037 ft Levels. A second set of cast iron tubbing was installed in the Duperow formation between 2203 and 2463 ft Levels in 1999. The remainder of the concrete as of todays standards is designed as a pressure relief liner. The Service Shaft was completed in 1968, with one section of grey cast iron tubbing installed in the Blairmore formation between the 1600 and 2048 ft Levels. A second set of cast iron tubbing was installed in 1981, with 169 ft installed through the Duperow formation. The remainder of the concrete as of todays standards is designed as a pressure relief liner. PRODUCTION SHAFT REMEDIATION During the second quarter of 2015, the Mine Engineering team were notified of an area of concern in the production shaft. The shaft specialists of Golder Associates Ltd (Golder, formerly Alan Auld Canada) were contacted to complete an inspection of the production shaft liner with emphasis on the area of concern. Based on the inspection and documentation review, it was determined that the concrete at the 2804 foot elevation had been broken out for some time and was retained with #8 rebar bolts with resin encapsulation. The broken concrete was encroaching on the clearance to the conveyance."

Jan 1, 2019

By Willaim A. Berg

Vegetative stabilization can help meet the esthetic objections and pollution problems posed by mine wastes. However, mine wastes are often unfavorable growth media and special treatments and techniques are needed for plant establishment and continued growth. The establishment of vegetation on mine wastes was the subject of many papers presented at the International Symposium on Ecology and Revegetation of Drastically Disturbed Areas held at Pennsylvania State University on August 3-16, 1969. This paper is a summary of those papers presented at the symposium that dealt with the nutritional and physical aspects of plant establishment on a variety of mine wastes. The synopsis presented is a combination of excerpts from the abstracts, notes on the oral presentations, and rough drafts of some of the papers. The papers will eventually be published in the symposium proceedings.

Jan 1, 1970

By Kerry Spickelmier

With the dissolution of the former USSR and a welcoming of foreign, minerals expertise by a host of developing countries, a "new," more international, world of minerals is open to the mining industry. However, even in the new frontier, the old laws of nature still apply. For those attendees of the 98th annual Northwest Mining convention, the adage "survival of the fittest" commanded particular attention. Miners, engineers, geologists and other unique species traveled to Spokane in December to learn of adaptations they can make to assure, or at least prolong, their place in the mineral industry's land of the living. You have heard the tales of the spotted owl and the desert tortoise, but add to this endangered list the North American mining industry. During a session on international investment criteria, D. Silver of Balfour Holdings (Littleton, CO) blamed excessive environmental regulation, 1872 Mining Law revision and the anti-mining-and-business attitude of our government for migrations from and extinctions within the domestic mining population. "We've been on a death curve for some time," Silver said, "with a lower birth rate and a higher death rate. In the last four years, we've lost 60% of the gold producers in North America, and we're down to 110 companies. The entire industry has lost about 400 companies and is now down to 2800." Unreasonable regulation founded on emotion rather than scientific fact has been the chief cause of death, according to many of the convention speakers. B.J. Kennedy, president and chief operating officer of FMC Gold (Reno, NV), emphasized, "We have accepted a regulatory environment - but we oppose being strangled to death by unreasonable regulations."

Jan 1, 1993

By Steve Kral

The Northwest Mining Association (NWMA) has been an advocate for the U.S. mining industry since 1895. For several decades, the organization has represented mining members located mostly in the Northwest and some southwestern Canadian provinces. Today, though, the NWMA?s membership is located in 42 states and seven provinces and has become a national voice for the mining industry. So, during the association?s 119th and final meeting as the NWMA, a name change was announced. The organization is now called the American Exploration and Mining Association (AEMA). But that?s not all that has changed, according to the association. The new name reflects more closely the diversity and location of the AEMA?s membership. It will still be an advocate for the mining industry, dealing with land, environmental and community issues on state and federal levels. The conference, held in December 2013 in Reno, NV, attracted about 2,500 attendees. And the accompanying exhibit included 230 equipment and service suppliers in 246 booths. Technical programming ran the gamut of mining industry issues and technologies, including surface and underground mining; high technology systems and automation in mining, metallurgy and exploration; along with social issues, finance and safety. The following is a sample of some of the sessions.

Mar 1, 2014

By Christian L. Escalera

Over seven years ago, on October 29, 2012, Superstorm Sandy pummeled the Northeast of the United States inflicting heavy damage on New York City Transit’s (NYCT) system. Since then, NYCT has been methodically rehabilitating and hardening its assets to upgrade service and prevent future impacts caused by similar devasting storm surges. Part of these resiliency efforts, NYCT’s 207th St Yard Project is one of many projects that make up the Sandy Repair and Flood Mitigation Program. The work to be performed on the 207th Street Project includes building a perimeter Floodwall along the Harlem River, extending up 215th Street and 9th Avenue with the intent of having the ability to withstand a 500 Year Storm flooding event. The original 1,535 lineal feet of the marine side floodwall design consisted of 937 each W40x235 H-Piles continuously welded to PS 27.5 flat sheet to form an interlocked and composite steel seawall that would protect the NYCT 207th Yard from a storm surge of the Harlem River. However, after the Contract was awarded and a Notice to Proceed was issued, Walsh Construction Company II (WCCII) partnered with Mueser Rutledge Consulting Engineers (MRCE) to propose a redesign of the marine wall section as a Value Engineering Change Proposal (VECP). This VEP redesign is comprised of 279 each 54in Diameter Steel Pipe Piles that are interconnected with continuously welded PZ 35 sheet piles interlocks. The intent of the VEP was to provide a cost savings that could be shared by both parties as well as alleviate some constructability and alignment control concerns that WCCII had expressed to NYCT. The VEP allowed WCCII to substantially lower the total cost which was shared between NYCT and WCCII.

By D. Turk, P. Lefebvre, J. Sargent, K. Major

"Stillwater Mining Company recovers platinum and palladium from their Nye Montana operations. Mining first commenced at Nye in 1987 at a milling rate of 455 t/d (500 stpd). The plant was expanded in 1995 with the replacement of the ball mill and the addition of flotation capacity to increase mill throughput to 1820 t/d (2000 stpd). The applications for platinum and palladium have increased in recent years particularly in the automotive industry and the supply of the metals has remained fairly constant with prices for both platinum and palladium increasing and remaining very stable. In 1997 Stillwater initiated the expansion of their operations to increase production of platinum and palladium. Projects were initiated to expand production at the Nye operations, increase smelter and refining capacities at the Columbus facilities and to develop the extension of the orebody at the East Boulder site. This paper will discuss the changes at the Nye concentrator which were completed to increase production from 1820 t/d (2000 stpd) to 2730 t/d (3000 stpd) and eliminate some of the process bottlenecks.IntroductionStillwater Mining Company is mining the only significant primary source of PGMs outside of South Africa. The J-M Reef is an extensive mineralized zone containing PGMs that has been traced over a strike length of about 43 km (27 miles) in the southwest region of Montana. Stillwater controls the entire PGM mineralized zone.Johns-Manville geologists discovered palladium and platinum in the early 1970’s. In 1979, a Manville subsidiary entered into a partnership with Chevron, USA to develop the project. In 1 987, operations at the Stillwater property near Nye, Montana commenced."

Jan 1, 2000

By B Kretschmer, G Bartel, B de Villiers, W Watt

"The Nyrstar Port Pirie Smelter, located on the eastern shore of the Upper Spencer Gulf in South Australia 230km north of Adelaide, began operation in 1889 to process lead concentrate from the Broken Hill lead and silver mines. The site still operates an updraft sinter machine, commissioned in 1955, with the product fed into a blast furnace. While sinter plant technology has changed and improved since 1955, development has reached the stage where further enhancements are not possible or economic. High purity lead concentrates command lower margins and for the smelter to remain economically viable a wider range of higher value materials must be treated. The current flowsheet cannot meet this demand. Additionally, community blood lead levels particularly in children below four years of age, are a critical indicator used to measure the site’s environmental performance. The smelter’s environmental licence to operate is dependent on meeting future community and regulatory expectations. To achieve this a major step change in the emission performance of the smelter is required. Since 2008 pre-feasibility work has been undertaken to develop a new flowsheet and business model to allow Port Pirie to operate sustainably into the future. The main requirements were for the smelter to reduce lead and sulfur dioxide emissions that impact on the local environment and community to meet current and future environmental expectations, as well as dramatically reducing current feed constraints and change the business case from a marginal business to a sustainable profitable business. After reviewing all practical options a decision was made to replace the sinter plant with an Outotec Top Submerged Lance (TSL) furnace. This paper describes how the new furnace technology was selected and how it will be integrated into the present flowsheet; the unique funding arrangements that are in place to deliver the redeveloped site; and future opportunities that are associated with the implementation of the new flowsheet. CITATION: De Villiers, B, Bartel, G, Watt, W and Kretschmer, B, 2015. Nyrstar Port Pirie redevelopment, in Proceedings MetPlant 2015, pp 325–337 (The Australasian Institute of Mining and Metallurgy: Melbourne)."

Sep 7, 2015

By Larissa Manso Miguel Gonçalves

A partir da latente necessidade de se manter competitivo perante seus concorrentes, as empresas vêm buscando se diferenciar através de inovações e melhoria contínua de processos. Com base nesse conceito a Logística CSN Aços Longos realizou mapeamento dos seus processos para que fosse possível mensurar sua eficiência. Avaliando o ciclo total do pedido através da medição dos tempos de Coleta (entrada do pedido à oferta de veículo), TPV – Tempo de Permanência do Veículo (carregamento) e Entrega (viagem), foi desenvolvida uma ferramenta para medição do Nível de Serviço da operação. Com a constante evolução do mercado e à elevada exigência dos clientes, isso se torna um diferencial, agregando valor aos produtos e fidelizando clientes. A ferramenta contribuiu para melhora significativa na tomada de decisões quanto às atividades críticas e sua consequente contribuição à satisfação dos clientes.

Oct 30, 2017