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By G. Goodall, R. Jabbar, S. Muinonen, A. Cummings

"Glencore’s Sudbury Integrated Nickel Operations in Falconbridge, Ontario, has been in operation since 1930. Many new technologies and practices, now common in the industry, have been implemented at the site and contribute significantly to the industry’s understanding. Since the last update on the Smelter operation published at the NiCo 2005 conference, the Converter Aisle has undergone significant changes in the operation of vessels. The Aisle continues to consist of 4 Peirce-Smith converters, but the Slag-Make Converter, and the Slag Cleaning Vessel have been re-tooled or re-built as Hybrid Vessels (HV), each generating matte for the two Finishing Converters and clean slag for disposal. The complicated scheduling and the overall benefits to the Smelter are reviewed here as part of the on-going tradition of industry support.INTRODUCTION The Glencore Nickel Sudbury Smelter operates a Roast Reduction Smelting (RRS) flow sheet with a specialized Converter Aisle operation that maximizes metal recovery to Bessemer matte. The main process equipment consists of a pair of Fluid Bed Roasters, a submerged-arc Electric Furnace and four Peirce-Smith converting type vessels (Figure 1). In the RRS flow sheet, concentrate is roasted with air to remove sulphur as SO2. Calcine from the Roasters is mixed with petroleum coke upon addition to the six-in-line rectangular Electric Furnace. The coke back reduces the metallic oxides, producing a matte and a discard slag.Gases from the Roasters are sent to a single pass absorption Acid Plant where the SO2 is converted to acid. Under the previous operating targets, approximately 70–75% of the sulphur in the incoming concentrate was fixed as acid with the balance going to the Electric Furnace in calcine for Bessemer matte production. Off-gases from the Electric Furnace and Converters are combined in a balloon flue, treated for particulates in electrostatic precipitators and discharged to the Smelter stack without any SO2 fixation."

Jan 1, 2017

By Harry Wilton-Clark

Introduction Coal cleaning may be taken as meaning the separation of coal-as-mined into two or more fractions. Coal cleaning includes coal washing, together with any other means used in the ultimate preparation of coal prior to shipment (as coal) . The method of coal cleaning devised for any given mine must be one which is based entirely on the economic results obtainable. The installation of a high-cost and complex washing plant, designed to produce a low-ash dean coal, at the highest possible recovery, may be unsound practice. A crude 'roughing' washer may be the best result of sound engineering and operating consideration, and in some cases coal cleaning should be confined entirely to preparation at the face. Consideration of complete costs, to the point where the coal is actually sold, may show that certain seams are workable or not workable. Of the seams found workable, extraction of the whole or parts of the seam may be decided on. The portion to be extracted may contain rock or bone partings, which must be removed. It may be good practice to mine the extra portion and remove the objectionable materials by surface washing; or it may be that such materials should be removed underground, even at an increased mining cost. For instance, in some of the steeply pitching seams of the Alberta Crow's Nest Pass district, the removal of bone and rock at the face may be almost impossible under the usual 'up the pitch' or 'angle' mining methods, but possible by mining across the pitch so that the material to be rejected can be removed and gobbed. Again, if a complete seam is being extracted, investigation may show marked differences between top coal and bench coal, and if sufficient mine cars are being loaded from a chute at one time, the fact that such a place is working top or bench coal at the time may be reflected by peaks in ash content or size proportions at the ripple. It may be very effective coal preparation to smooth out such peaks.

Jan 1, 1934

By J-F. Turgeon, Y. Pépin, G. Hudon

The high temperature hydrochloric acid leaching of titanium slag in the QIT upgraded slag process (UGS) creates a harsh environment for materials of construction. Because of their excellent chemical and heat resistance, furan mortars are a key component in the lining system of the UGS pressure leach reactors. Similar products coming from different manufacturers have however shown unequal performances in service. In some cases, cracking of the brick lining has occurred during curing of the mortar. This study was initiated to investigate the impact of the curing conditions on the properties of carbon filled furan mortars. Laboratory tests were conducted to assess the effects of temperature and exposure to water and HCl solutions on mortar shrinkage and mechanical properties (tensile, compressive and bond strength). Three commercial furan mortars that have been used in the UGS leach reactors were thus characterized. Mortar properties were found to vary significantly among the products tested. Moreover, the curing conditions were shown to have a significant impact on mortar shrinkage and mechanical strength. The experimental findings provide explanations for the unequal performances of the mortars in service and for the problems of brick lining cracking that occurred in the UGS leach reactors. This study demonstrates that excessive mortar shrinkage compromises the integrity of a brick lining system.

Jan 1, 2004

By M. Barsky, E. Barsky

It is generally accepted that the optimal flow velocity for gravity classification is the final particle settling velocity or, which is the same, the particle spin velocity. However, we have found differences between the settling velocities and the spin velocities of the very same particles. Here we present the results of experiments in a cascading gravitational classifier comprising eleven stages. The feed material was introduced at each stage successively, from the first to the eleventh. The optimal flow velocity was determined for each case. From these experiments it follows that the value of the optimal flow velocity depends to a greater extent on the point of introduction of the feed (i.e., on the design of the device) than it does on the interaction between the solid phase and the flow.

Jan 1, 2003

By E. Onal

Mining operators are faced with complex information delivered by technology-centric rather than user-centric systems. The ability to achieve high situation awareness (SA) in the face of this data overload is a key challenge for effective decision making and information exploitation. Incidents that result in loss of revenue and even life, and compromise safety that are attributed to human error are often the result of system designs that overload human cognitive capabilities. This paper focuses on defining SA as it relates to mining operations and presents methods for improving SA through a scientific approach for electric shovel operator user interface development.

Aug 1, 2013

By P Ridley

EnergyAustralia’s Sydney Central Business District (CBD) cable tunnel network will form a loop 6.2 km in length. The 3.2 km long, 3.5 m, diameter city east cable tunnel (CECT) currently in design, will complete the loop in 2014. This paper discusses the ventilation design of the CECT, considering operation for four functions:1. normal (unmanned),2. access (manned),3. purge, and4. emergency fire modes.The dominant design criterion which determines the required ventilation capacity for CECT is the specification of an upper air temperature limits of 35°C (dry bulb) and 24°C (wet bulb) for manned access, during all ambient weather conditions and cable heating loads. Simplistic static heat transfer analyses do not yield a sufficiently accurate calculation of tunnel air temperature and humidity to provide a safe and yet economical design. The primary refinement in the analysis discussed in this paper is associated with modelling of the system’s dynamic behaviour.Our means of analysis is through a thermo-fluid-dynamic simulation of the interactions between the diurnally and seasonally varying loads (cable heat generation, ambient air conditions and groundwater inflow), tunnel airflow and the resulting tunnel air temperature and humidity. These simulations are validated using experimental data from the existing city south and city west cable tunnels.Fire life safety scenarios are also analysed and discussed in association with the ventilation design. Ventilation strategies are developed for dealing with such emergency fire situations.The understanding and insight provided by the work offers the ability to optimise ventilation plant provisions in future cable tunnels, particularly long and high energy density tunnels.

Mar 8, 2011

By Y. Y. Liu, H. M. Domanus, W. T. Sha

"Casting is fundamental to manufacturing of many types of equipment and products. Although casting is a very old technology that has been in existence for hundreds of years, it remains a highly empirical technology, and production of new castings requires an expensive and time-consuming trial-and-error approach.In recent years, mathematical modeling of casting has received increasing attention; however, a majority of the modeling work has been in the area of heat transfer and solidification. Very little work has been done in modeling fluid flow of the liquid melt. This paper presents a model of fluid flow coupled with heat transfer of a liquid melt for casting processes. The model to be described in this paper is an extension of the COMMIX code and is capable of handling castings with any shape, size, and material. A feature of this model is the ability to track the liquid/gas interface and liquid/solid interface. The flow of liquid melt through the sprue and runners and into the mold cavity is calculated as well as three-dimensional temperature and velocity distributions of the liquid melt throughout the casting process.IntroductionBower et al. (1), in their 1969 review of the evolution of some of the casting techniques, stated that:""The evolution of technology requires alternatives to be available so that choices can be made that lead to changes. The role of solidification science and other disciplines related to casting technology is to develop a better understanding of process and product, so that a wider range of alternatives is possible.Alternatives, whether from science or from invention, must lead to improvements in casting ""utility."" Utility, or economic advantage, must include consideration of total system costs, and final product value. The cost of materials, melt processing and finishing should be optimized with casting costs, since all are part of the production system. It is the favorable relationship between total processing costs and product value that makes a change in casting technology viable, but the best change is not possible unless technology has provided an understanding."""

Jan 1, 1986

By HORACE H. EJIRICH

(New York Meeting, February, 1912.) PREFATORY NOTE.-The first part of this paper was sent to me by Mr. Emrich nearly nine months ago ; and. I held it, waiting for the second part, which he had promised to forward soon, so that I might submit the whole to some of his former professional associates, and advise him of their criticisms and suggestions before offering his work to the Institute. But, five days before the second part reached me, I received by telegraph the news of Mr. Emrich's sudden death. The paper has therefore not had the benefit of such a revision by the author as might have made it in some respects clearer and more complete. Nevertheless, I believe that experts in the branch of metallurgy with which it deals will find it both original and suggestive.-A. EILERS. I. PARTIAL REFINING IN THE ANODE-FURNACE. During my connection with one of the large New Jersey copper-refineries, and probably before that period, from 15 to 20 per cent. of the copper-bullion received was the very foul, leady blister-copper produced from lead blast-furnace matte. It had been customary to mix a small part of this blister with each charge of purer pig-copper, in the effort to dilute it as much as possible before casting into anodes; but tank-house conditions were such that I was led to try making entire furnace-charges of this blister, and refining it as much as possible in the furnace-afterwards casting to anodes and refining electrolytically, in tanks and solution separate from the main bulk of the purer copper. In making this experiment, notes were made, for several furnace-charges, of everything thought to have a bearing on the question, and some interesting facts were brought out, both in the furnace-working and afterwards in the tanks.

Jun 1, 1912

By L. C. So, S. Faucher, S. Mostaghel, D. Sauter, S. -Y. Oh, S. K. Lee

"Molten material from pyrometallurgical furnaces is tapped at high temperature, carrying a large amount of heat. Traditional handling methods of slow air cooling or water granulation do not allow for the recovery of heat from slag and matte. Furthermore, water granulation adds an inherent safety risk of explosions. Recently, there have been numerous studies into processes attempting to recover waste heat. However, most of them have never been commercialized due to numerous challenges including scalability, cost, low heat recovery efficiencies, and difficulties in heat utilization. Ecomaister-Hatch has recently developed and commercialized a reliable and simple dry atomization system that allows for heat recovery while eliminating the use of water. Comparisons of pilot and commercialized dry atomization and heat recovery technologies will be presented and challenges of these technologies will be highlighted.INTRODUCTION Slag has traditionally been regarded as an undesired waste product from smelting operations with slag management focused on removal and disposal of “waste”. Over 500 million tonnes of slag are produced per year, carrying with it ~220 TWh of energy (Barati, Esfahani, & Utigard, 2011). Depending on the process, the energy content of slag ranges from 10-90% of the total energy input (Barati, 2011, Rodd, 2010). There has therefore been great interest in recovering energy from slag. Slag handling methods can broadly be classified into three categories: (1) dumping and slow cooling, (2) wet granulation and (3) dry granulation. As discussed below, only dry granulation routes are amenable to heat recovery. Slag dumping involves the slow cooling of molten material and crushing of the resulting solid. In this process, slag is dumped on the ground directly from furnaces or transferred to slag pots that are moved by rail or haulers and then dumped on the ground. The molten material is left to cool and solidify until it can be broken and handled by heavy machinery."

Jan 1, 2017

By J. L. W. Birkinbine

INTRODUCTION. This paper is a discussion of a part of the mineral wealth of the States of Oaxaca and Puebla, Mexico. It does not refer to the precious metals, some miles of which, in these States, are said to have been worked before the advent of the Spanish conquistadores in the sixteenth century, as my purpose is to invite attention to the exploration of deposits of coal and iron-ores in the Mixteca region. The prominence given to coal is warranted by the great effect of the scarcity of fuel upon the industrial development of Mexico. Under the progressive administration of President Porfirio Diaz, the Republic has made wonderful advances in the past three decades; and this progress would have been greater but for the limitations imposed by expensive fuel. In the spring of 1906 I was detailed by the Birkinbine Engineering Offices, of Philadelphia, to accompany A. B. Adams, of New York, in a reconnoissance of reported deposits of iron-ores in the State of Oaxaca. The result of this expedition was the formation, in 1907, of the Oaxaca Iron & Coal Co., of which Mr. Adams became, and has remained, President and General Manager, and I have spent the past three years as Chief Engineer of this company in Mexico, principally in western Oaxaca, where field-headquarters were established. GEOGRAPHY AND POPULATION. Although the geographical anti topographical, features of the Republic of Mexico are well known, few realize that the majority. of its population is domiciled in the States which immediately surround the capital city of Mexico, including the Federal District, Mexico, Tlaxcala, Morelos, Puebla,

Sep 1, 1910

By D. Harrington

Although the hysteria. with regard to silicosis end other occupational diseases seems largely to haws passed, and more careful sober consideration is being given this subject, it would be very poor policy for any employer to take the stand that the storm has blown over and that he can safely relax and revert to the status of 5, 10, or more years ago in such matters. The real fact is that occupational-disease compensation is nor in its infancy and can be expected to grow by leaps and bounds. At present, while 46 States of the Union3/ and the District of Columbia have compensation acts, only the following have some fern of occupational-disease legislation: California, Delaware, Connecticut, District of Columbia, Illinois, India a, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rode Island, Washington, West Virginia, and Wisconsin. Silicosis appears to be compensable under those acts in California, Connecticut, District of Columbia, Illinois, Kentucky, Massachusetts, Missouri, New York, North Carolina, North Dakota, Ohio, Pennsylvania, West Virginia, and Wisconsin; possibly it may be interpreted as compensable in others. Occupational-disease legislation (largely relating to silicosis) has seen under consideration in some form relatively recently in Arkansas, California, Delaware, Idaho, Maryland, Kansas, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Jersey, Ohio, Pennsylvania, Tennessee, Utah, and. Washington at least. It will be surprising if comparatively broad or inclusive occupational-disease legislation will not be on the statute books of nearly every State in the Union within the next 5 years. With this situation confronting him, the far-sighted industrialist who has the best interests of his organization at heart will immediately begin to "put his house in order," if he has not already done so, by studying possible occupational-disease hazards to his employees; moreover, he will promptly apply all known remedial measures or will attempt to devise such measures if none of those already devised seem to apply to his establishment.

Jan 1, 1939

By D Brereton, C J. Moran

In this era of rising focus on the social and environmental costs and benefits of mining operations, the valuation methodologies used to assess such impacts become increasingly important. Within an industry dominated by an engineering culture that places emphasis on net present value (NPV) calculations using high discount rates, difficulties often arise when attempting to justify projects with longer-term, harder to quantify benefits. This is particularly so when these benefits fall in the social and environmental domains and involve other stakeholders. In this paper, we summarise the results of a recent literature review on this subject, which focused on the valuation of æBeyond ComplianceÆ initiatives in the mining sector. We discuss a range of approaches including the quantification of hidden internal costs, financial methods of incorporating risk into calculations, the integration of quantitative and qualitative information, and also the valuation of æexternalitiesÆ or costs and benefits borne by others. We then use a series of examples relating to the management of water in the minerals industry to illustrate how some of these approaches could be applied. There are high-level commitments from both individual companies and groups such as the ICMM to incorporate sustainable development criteria into decision-making processes within the industry. We conclude the paper by arguing that, to meet these commitments, there is a need for the industry to adopt a broader range of valuation methodologies than appears to be the case at present.

Jan 1, 2006

By Nils A. Eilertsen

This Bureau of Mines report describes the unit cost procedure for estimating direct development costs within a cave block in an undercut block caving mine. Costs of supervision, labor, equipment, and supplies are combined to build a unit cost for each type and size of mine development opening in the block. These costs are then combined to estimate the direct cost for developing a ton of ore. Operating data from several domestic metal mines are combined with a hypothetical mining system to illustrate the costing procedure.

Jan 1, 1975

By John Hillman

The reconstruction of the British mining industry which began shortly after nationalisation in 1947 continued until well into the 1950s with the support of the Government. This support diminished as plentiful supplies of cheap oil from the middle East made many coalmines un¬economic. The planned rundown which followed was foreshadowed in the 1965 White Paper which outlined the financial measures to speed the closure of uneconomic collieries. The decline appeared likely to continue into the 21st century as the role of coal in UK energy requirements became less and less significant. This policy was well on course in 1973 when the oil crisis led to a complete reappraisal of the position. A Government examination in 1974 of the coal industry then supported the National Coal Board's general strategy of major capital investment as set out in its 'Plan for Coal' (1). Plan for Coal aimed at halting the intended decline in the industry's capacity and restoring it to 120 million tons of deep mined output in 1985. The Plan proposed action along the following lines (a) increase output by major Investment in construction at existing collieries with sufficient reserves to give 13 million tons per annum extra output (b) invest in extending the life of existing collieries by gaining access to additional reserves, to give 12 million tons per annum extra output © by sinking new mines, produce an extra 20 million tons per annum. Figure 1 shows the contribution (2) expected from each of the three sources up to 1990/1. The measures taken were expected to offset the inevitable exhaustion of existing pits and provide the additional 40-42 million tons capacity needed to restore annual output in 1985 to 120 million tons. Parallel to this programme for expansion of deep mined output, opencast mining was to produce 10-15 million tons per annum. A recent review however, indicates that new mines are likely to yield only 10 million tons per annum by 1985, mainly owing to the need for public inquiries into proposals for new mining and the resultant fact that planning approval takes 'much longer than originally expected. Nevertheless the objective of 120 million tons deep mined output by 1985 is still considered achievable of means of a greater contribution from existing mines. This programme was originally estimated to cost 2,-56 million dollars at March 1974 prices, out revised estimates of the cost of Plan for Coal indicate that it may now exceed 6,960 million dollars at mid-1977 prices. Plan for Coal includes a substantial investment in new and reconstructed coal preparation plaints. At mid-1977 prices more than 322 million dollars Ls so be invested in coal preparation projects in the UK, at the rate of, about 70 million dollars a year. This rate 3f capital expenditure has been maintained over the past three years and covers investment in a wide range of coal preparation coals for the power station, coking and domestic markets.

Jan 1, 1978

By Laas JJ, Spearing AJS

Considering the capital outlay, running costs and inherent difficulties of backfilling operations at depth the benefits need to be clearly established, quantified and then exploited. Expansion of Vaal Reefs Exploration and Mining Company towards even deeper, highly faulted ground, and the process of establishing codes of practice for the management of rockfalls and rockbursts, required that a sound support strategy be formulated. This paper describes the derivation of an overall backfilling strategy on Vaal Reefs. Use was made of experience gained over some 12 years with backfilling. Numerical modelling was used to estimate potential benefits of backfilling the deepest mining areas still to be extracted. In exploiting a probably unique opportunity, two contiguous mining areas bounded by the same major geological structures, were compared. One was extensively backfilled and the other not at all. Shaft sinking through a backfilled stope added another dimension to the database. Backfilling was introduced in 1985 and several potential spin-offs were expected. These included improved local strata control for fall of ground and rockburst conditions, regional benefits in rock mass stability and mine ventilation optimisation.

Jan 1, 1998

By C A. Cooper, G A. Suter

The sizing of a starter dam for a Tailings Storage Facility (TSF) involves balancing many competing demands. It should cost as little as possible, be high enough to store tailings until the first raise can be constructed, it must be able to contain water safely, and it must be designed in such a way that the long-term integrity of the higher raises are not compromised, among other things. In addition to these demands there is the complication of the behaviour of the process plant, and the tailings during commissioning. Variations in slurry density, excess water in the TSF, initial settled density of the tailings, reliability issues, and beach slopes above and below water can all impact the way the tailings beaches are developed and ultimately impact the ability of the starter dyke to contain the required volume of tailings and water.The conventional approach to the design of a TSF starter dyke is to begin looking at the elevation required for a set of deterministic design parameters, find ways to reduce the size or volume of it as much as possible to reduce cost, and then possibly look at the sensitivity of some of the input parameters. This paper discusses a stochastic modelling approach for starter dykes that allows a wide range of design inputs to be simulated quickly, with an envelope of possible results produced. The sensitivity to different parameters can also be examined to understand which design inputs have the biggest impact on the required dyke sizing. By integrating the 3D TSF modelling tool Muk3D with GoldSim, it will be demonstrated how a wide range of scenarios can be evaluated and how that information can be used to make better decisions about the selection of design options.CITATION:Cooper, C A and Suter, G A, 2018. Starter dyke optimisation with Muk3D and GoldSim, in Proceedings Mine Waste and Tailings Stewardship Conference 2018, pp 466–475 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Jul 23, 2018

By F. McGravie, S. T. Solinski, W. W. Robertson

During this, the Centennial year of the discovery of the Hall-Heroult process, it seems appropriate to review some of the developments which have taken place in Canada and to explain why it has become an important world centre for the production of primary aluminum. For many years after it was recognized that the element aluminum existed, scientists were frustrated in their efforts to isolate it. In the early 1800s H. C. Oersted and Frederick Woehler prepared small quantities sufficient to measure some of the physical properties. A quasi-commercial process involving reduction with metallic sodium was developed by the French scientist H. St. Claire Deville in 1855 but the cost was very high ($30. 00 per kg). It was not until 1886 that Charles Martin Hall in the United States and P.L.T. Heroult in France, more or less simultaneously but completely independently, discovered the process which is essentially that in use today. Some of the early pioneers in the industry quickly recognized the potential of the hydro-electric resources in Canada as economic energy suppliers for aluminum production. The first commercial production in Canada was in Shawinigan, Quebec in 1901, only 15 years after the process was discovered. Subsequently operating plants were established at nine different locations in Canada (Quebec and British Columbia) (Table 1). Operations continue today in all locations except one (La Tuque). The table shows present plant capacity which for the older plants was reached in an evolutionary manner including replacement of obsolete capacity or upgrading and modernization of existing designs.

Jan 1, 1999

By Forrest T. Moyer, Nina L. Jones, Mary B. McNair, Virginia C. Berté

To keep the mineral and allied industries informed of trends in the causes of accidents, and to point out the need for corrective measures, the Bueau of Mines collects, analyzes, and periodically publishes health and safety statistics. This report includes data for 1963 on injury experience, with related employment statistics, at coal mines in the United States. These data are presented in tabular form under the following headings:

Aug 1, 1965

By Andreas Volkert

Energy efficiency, equipment reliability and cost reduction are of the key factors in any efficient plant. Badische Stahlwerke (BSW) started using its own burner technology in 2001, this was developed by Badische Stahl-Engineering (BSE). Over the past 15 years, Badische improved all aspects of its Virtual Lance Burner (VLB), to perfectly fit all steelmaking requirements. This tiltable VLB was first tested at BSW’s electric arc furnace no. 2 in 2012. Promising results like reduction of refractory wear, energy efficiency, reliability, etc., were obtained. At the same time the existing VLB system was further improved with regards to the design of the water-cooled copper box. Today in 2016 both EAFs at BSW are equipped with the new patented tiltable system and the new copper box design. The paper will describe the results of the past years at Badische, but will also show the performance at other installations.

Aug 17, 2017

By Stéphane Bourg

The SCRREEN project gathers more than 50 European initiatives, associations, organisations or independent experts working on Critical Raw Materials (CRM) into a long-lasting network including stakeholders, public authorities, and civil society representatives. SCRREEN contributes to improve the CRM strategy in Europe by (i) mapping primary and secondary resources and substitutes of CRMs, (ii) estimating the expected demand of various CRMs in the future and identifying major trends, (iii) providing policy and technology recommendations for actions improving the production and the potential substitution of CRM, (iv) addressing specific waste electrical and electronic equipment (WEEE) and other End-of-Life (EoL) product issues related to their mapping and treatment standardization, and (vi) identifying the knowledge gathered over previous years and making the data accessible to those beyond the project. As a first step, SCRREEN worked at providing stakeholders with a comprehensive analysis of the current use of the CRM, the mapping of potential primary and secondary resources, and identification of the key technologies used in their production. Substitution profiles, analysis of European business and policy issues pertinent to CRMs, and an identification of the standards, policies, and regulatory frameworks concerning these CRM was also completed. In a second step, to be conducted between mid-2018 and mid-2019, SCRREEN will provide guidance for improving the CRM market in Europe by identifying opportunities from research, development, and innovation (R&D&I) that could reduce the supply and/or economic risks around the most relevant CRM for Europe.