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By P. Momni, D. Ersenkal

Equator Principles (EPs) are a set of guidelines developed and adopted by a series of financial institutions for assessing and managing social and environmental issues in project financing. Established in 2003, EPs are now adopted by some 68 financial institutions from 27 countries. As more and more financial institutions join this global initiative, it is important for project owners to have a logical framework embedded into the project lifecycle to reduce the risk of non-compliance which could result in costly delays. This paper outlines a proactive approach for project developers in order to integrate environmental and social aspects into entire project lifecycle.

Jan 1, 2010

By H. K. Najarian

AT Josephtown, Pa., on the south hank of the Ohio River about thirty miles northwest of Pittsburgh, is the Josephtown electrothermic zinc smelter, which operates as a custom smelter receiving both domestic and foreign concentrates. Constructed in 1930, the plant was designed to produce zinc oxide and to process 124 tons per day of zinc concentrate obtained mainly from the Company's New York State mines. Zinc condensing equipment was developed in conjunction with the St. Joe electrothermic. furnace and commercial production of zinc metal started in 1936. Expansion of the plant and equipment during 1939 and 1940 brought the processing. capacity to upwards of 300 tons of concentrate per day; and the plant operated at peak capacity during the war years, earning the Army-Navy "E" award and three subsequent stars. A postwar plant expansion is now under way, designed to increase the capacity to 500 tons per day of concentrate, with an estimated daily production of 160 tons of zinc metal of various grades, about 100 tons of zinc oxide, and 425 tons of sulphuric acid as major products.

Jan 1, 1947

By L. K. Bandyopadhyay, P. K. Mishra, S. K. Chaulya, R. S. Singh, A. Kumar, N. Tripathi, K. Mandal

A comprehensive field study has been carried out to measure the background air quality status and identify the air pollution sources from opencast mines around a heritage site in India. Air quality modeling has been carried out to envisage dust concentration due to the existing and closed mines in the region. The predicted total PM10 and PM2.5 levels at the selected receptor locations ranged from 86.39 to 194.89 and from 34.82 to 99.55 µg/m³, respectively.

Jan 12, 2022

By Fahimeh Dehghani, Louis Ackah, Tathagata Ghosh, Justin Godbold, Jia Liu, Meisam Peiravi, Manoj Mohanty, Azam Baharlouei

Primary economical deposits of rare-earth elements (REEs) are exhausting all over the world, and it has become necessary to find new sources and methods for their extraction. In addition, increasing the application of REEs in modern technological society has increased its demand globally. One of the important movements to compensate for the future shortages of critical metals is the recovery of REEs from recyclable materials. This paper presents a review of the classification and extraction methods, as well as general applications of REEs with emphasis on secondary sources such as coal and coal byproducts, iron ore tailings, apatite, and phosphate byproducts. An overview of the current state of knowledge on the various methods of REE beneficiation and extraction is covered. These methods include physical separation, as well as hydrometallurgical and bio-hydrometallurgical techniques. The application of these REE extraction techniques for enhanced recovery has been driven primarily by the unique industrial application of these important elements. This paper further explores the existing and potential environmental challenges associated with REE extraction. The authors have presented a wide array of literature, in-depth discussion of the subject, and a succinct summary of processes and relevant case studies.

Sep 23, 2020

By Lucas Barbosa de Souza Martins, Frederico Muylaert Margem, Nathalia Carneiro Garcia Rosa, Sergio Neves Monteiro

"A natural banana fiber extracted from the plant pseudostem has shown values of density and mechanical strength with potential for uses in engineering applications such as automobile interior parts and floating components. Moreover, natural fibers can also be used as insulating materials in packaging and building panels. In this case some thermal properties are required. Therefore, the objective of this work was to evaluate the thermal behavior of the banana fiber by means of TGA, DTG and DSC analysis. The TGA curves revealed weight loss related to release of humidity and molecular structure decomposition. Peaks in the DTG curves indicated two intervals in temperature associated with different decomposition processes. The only endothermic DSC peak found was attributed to the lignocellulosic water of hydration being lost around 121°C.IntroductionIn recent times, environmental aspects related not only to pollution caused by non-degradable synthetic leftovers, specially polymeric wastes, but also to climate changes as a consequence of industrial activities, are motivating the use of natural materials. A particular case is fibrous composites, like the fiber grass composites. These synthetic materials, made from non-renewable polymers, are practically non-degradable and contribute to global warming by the CO2 emission associated with the energy required for the fabrication process. In spite of these environmental shortcomings, fiber materials are essential for the production of many items such as insulating chests, automobile cushion, construction panels, etc. An environmentally correct alternative to replace synthetic fibers composites is the naturally existing ones extracted from plants such as ramie and sisal. These have some environmental advantages of being renewable and degradable, these banana plant provide a negative contribution to C02 emission by absorbing greenhouse gas during the plant life cycle. Banana fibers have been used since long time in simple items such as ropes and rugs. Today they are used in engineering applications related insulation in building panels [2] and finish parts in automobile interior components [3]."

Jan 1, 2012

By Jack Bedder

"Editor’s note: We would like to thank those who make this annual issue possible. A special thank you goes out to the industrial minerals annual review editor, to the Industrial Minerals & Aggregates Division Technical Committee chair and vice chairs, and to the authors of the individual commodity profiles.Jim Norman, member SME, of Tetra Tech, is the industrial minerals annual review editor.Ebrahim K. Tarshizi, member SME, of Michigan Tech, is chair of the Industrial Minerals &Aggregates Division’s Technical Committee.The technical committee vice chairs include: • Hyunjung Kim, member SME, of Chonbuk National University, agricultural materials.• Xihui Yin, member SME, of Kemira, ceramics and refractory materials.• Nikhil Gupta, member SME, of Virginia Tech, chemical raw materials.• Jasson Giddens and Swadhin Saurabh, members SME, of Oil Dri Corp of America and Mill Creek Engineering, respectively, chemical raw materials.• Snehamoy Chatterjee, member SME, of the Michigan Tech.• LeDeana Roberts and Shubham Verma, members SME, of Imerys and U.S. Oil Sands, respectively, fillers and pigments.• Thomas Hilderbrand and Kaiwu Huang, members SME, of Thiele Kaolin Co. and Virginia Tech, respectively, sorbents, filters and process aids.• Rhaghav Dubey and Edgar Blanco, members SME, of Outotec and FL Smidth, respectively, specialty mineralsAntimony generally occurs along with gold, lead, copper and silver. There are more than 100 antimony minerals, although the sulfide mineral stibnite is the main one.Antimony enters the supply chain either as a result of mining (primary production) or recycling (secondary production). China has by far the largest antimony resources and is, as a result, the world’s center for antimony mine production. In 2016, it accounted for more than three quarters of the global mine supply out of a world production figure of 130 kt (143,000 st), according to the U.S. Geological Survey. The biggest, and most high-grade deposits are found in southern China, with the largest mines located in Hunan, Guangxi and Yunnan provinces. Tajikistan, Russia, Australia and Bolivia are the largest mine producers outside China. A new antimony project in Oman made progress in 2016, producing first metal in April 2016 in test facilities, and then ordered three furnaces for a 26 kt/a (28,600 stpy) antimony metal and oxide smelter that is due on stream in late 2017.Antimony ingot production is not as widespread as is antimony mine production, owing to the high levels of pollution that are associated with antimony smelting. It is for this reason that smelting has been largely confined to China and other Asian countries, where environmental legislation is less stringent.Antimony oxide production is undertaken on four continents with China being the biggest producer. There is also a considerable amount of oxide production in Europe — which relies on imported feedstock, mostly from China. Antimony also enters the supply chain through recycling. Lead containing antimony is produced in a number of countries, mainly in secondary lead smelters. Typically, a blast furnace charge containing used or discarded battery plates, type metal or bearing metal is reduced to lead bullion, which is refined in reverberatory furnaces and melting pots. In the main, the antimony recovered is consumed in metallurgical applications. China was the biggest secondary antimony producer in 2016, and accounted for 25 retardants and lead-acid batteries. Flame retardants accounted for roughly 50 percent of consumption in 2016 with batteries representing about 25 percent. Other end uses include plastics and heat stabilizers, ceramics and glass and a variety of metallurgical applications. Demand has been sluggish since the global financial crisis, mostly because key markets failed to recover strongly from the downturn, particularly in Europe."

Jan 7, 2017

By A. E. Lindquist

This Bureau of Mines publication identifies areas having sufficient coal reserves to support synthetic natural gas (SNG) development and summarizes those areas having the highest potential. Capital requirements, mining and coal cost factors, water availability, and coal-quality data pertinent to SNG production are presented. Evaluation of individual coal reserve blocks was based upon coal and water requirements of the Bureau of Mines Synthane coal gasification process.

Jan 1, 1977

By A. T. Yu

The energy crisis and the resurgence of mining activities highlighted 1972-73. Added to the impetus for more effective materials handling systems has been the continued upward trend of inflation and labor costs. The need for addressing the fundamentals has led to the trend toward an overall systems approach to materials handling problems.1 The decision to move forward with large mining ventures such as the $150 million Hibbing taconite comple2 and the immense Carajas iron project must base themselves on indepth studies of a host of factors viewed in the context of an integral mine-transport-market system. What's important is that each ton of pellet or ore must be an economical commodity at the end users' furnace. The project can still be viaable even if certain components in the entire network appear to be individually costly.

Jan 2, 1974

By L. J. Gerber, O. D. Eniowo, L. D. Meyer, S. R. Kilambo

Artisanal and small-scale mining (ASM) operations continue to grow across sub-Saharan Africa and serve as a source of livelihood to many rural communities. Owing to safety, health, environmental, and social concerns, the occupation has been regarded as a menace in several sub-Sahara African countries. Recent studies in the field of ASM prescribe formalization as a way to tame its excesses while enhancing its potential. This paper explores the concept of formalization as it relates to ASM and how it is being affected by the funding situation. The paper seeks to address the question as to whether formalization of artisanal mining operations can achieve the desired results in view of the lingering credit constraints in this mining subsector. It is recommended that, as a way of extending the scope of formalization, focus should be placed not only on access to credit in ASM but also towards optimizing the creditworthiness of ASM firms, with the goal of improving the viability of the operations.

Mar 2, 2022

By Ann G. Kim

Acid drainage from underground coal mines and coal refuse piles is one of the most persistent industrial pollution problems in the United States: This Bureau of Mines report reviews the acid mine drainage problem generally and describes research currently underway to combat it.

Jan 1, 1982

By Oliver Bowles

Since 1922 when the Bureau of Mines issued a report2 covering the slate industry in detail, changes in technology have taken place which have an important bearing on the industry. The present paper comprises a record of these changes. Though the value of slate, for roofing, structural, blackboard, sanitary, and electrical uses is generally recognized, it has many competitors. To meet this constantly increasing competition producers are promoting economies in manufacture, and improving processes, thereby lessening costs of production, and are placing on the market products of the highest possible quality, thus creating satisfaction and confidence on the part of the user. This endeavor to place the industry on a better basis, both as regards processes and products, is shown in the recent developments in technology which are presented herein. Valuable assistance in obtaining data for this paper was given by W. S. Hays, secretary of the National Slate Association, N. M. Male, president of the National Slate Association, and Robert Notvest, consulting engineer, Cleveland, O.

Jan 1, 1926

By Paul M. Tyler

"In preparing this paper the writer has perforce depended mainly upon published information, including the catalogs and pamphlets issued by importers and dealers such as the Diamond Drill Carbon Co. and J. K. Smit & Zonen. Special acknowledgment is made to various articles published by S. H. Ball. The writer of this paper, however, is alone responsible for statements herein contained and since he has often found it necessary to rationalize apparently conflicting opinions of recognized authorities on this little-known subject, he will welcome constructive criticism from the trade.Two types of diamond are extensively used for industrial purposes. One type, known as bort or bortz (boort, boart, bowr, etc.), consists of diamonds of the gem variety but unfit for cutting into gems. They may be colorless, yellow, brown, or gray. The other type, carbonado, known in the trade as ""carbon"" or ""black diamond,"" differs greatly from the white diamond, being opaque and apparently amorphous or noncrystalline. Actually, instead of forming a large single crystal as in a gem stone, carbon diamond comprises a mass of microscopic crystals that interlock to form a tough, homogeneous material with no planes of cleavage. It is found in various colors -- black, dark green, brown, and gray -- but usually it has .a dark lustrous black surface, with a resinoid or submetallic appearance, often resembling fine-grained steel. Upon exposure to the air the broken surface gradually darkens to an ash-gray color. Ballas is a special type of carbonado in which the crystals are definitely-oriented around a central nucleus. They are harder and tougher than ordinary carbonado but are much scarcer. The Cape ballas is reputed to be not quite so tough as Brazilian ballas but tougher than carbon or bort.The diamond crystals are isometric and take a variety of forms. The cleavage is octahedral and well marked. A crack is easily -started parallel to an octahedral face, and bort or gem diamonds are notoriously brittle, especially when subjected to sudden shock. Even carbonado, while it has a high resistance to slowly applied pressures, may be chipped or broken by a sharp blow.Exposed to radioactive rays, the diamond becomes phosphorescent; this property is often utilized to distinguish it from quartz, topaz, or glass. The unusually high refractive index likewise aids in its identification in the case of a more or less transparent stone. At the temperature of the electric arc, diamond is converted into graphite, another form of Carbon but one of the softest mineral substances. At a much lower temperature, as low as 1,5620 F., the diamond may be burned like ordinary carbon in an atmosphere of oxygen, and according to some authorities there is danger of burning a diamond if overheated even in air."

Mar 1, 1932

By Albert H. Fay

The first data compiled by the Bureau of Mines relating to coal- mine accidents in the United States were published in Bulletin 69," in which the total fatalities by years and States were tabulated from 1896 to 1912. Since the publication of Bulletin 69, further research has been conducted, with the result that the bureau is now able to publish for the first time all of the fatal accidents described in the State inspectors' reports by States, causes, and calendar years, from the beginning of inspection service to date. For the anthracite mines of Pennsylvania, there is a continuous record since 1870; the records of the Pennsylvania bituminous mines are continuous from 1877, and, with the exception of one year, the Ohio records are complete from 1874 to date. In fact, the records of all of the States, with few exceptions, are complete; and incomplete data for any year may generally be attributed to the fact that no report was published during that year. The magnitude of the coal-mining industry in the United States is such that too much stress can not be placed on the need of safeguard- ing the three-quarters of a million men employed. Although the figures given herein show an appalling record for past years, they are not published for the purpose of proclaiming the high fatality rate of the past. They are a record of experience covering a period of 45 years, showing causes and results of many accidents in the coal mines of the United States. They represent a diagnosis of the hazard of the mining industry, pointing out the principal physical causes of accidents, and make available a body of uniform facts that will serve as a basis of preventive measures for use in future operations. It is with these great purposes in view that the Bureau of Mines presents the classified data in this report. Classification and study of mine accidents on the basis of number of persons killed is common and very old, but fails to throw enough light upon the problem involved. Many serious accidents in mines have no fatal results, hence in a tabulation of fatalities they are overlooked and the real hazard of the industry is not made clear. An accident does not necessarily include an injury that may result therefrom. Such accidents as the breaking of a hoisting cable, an explosion of powder, gas, or dust, a runaway car or motor are all serious. Although no loss of life results, they should be recorded, investigated, and studied to prevent their repetition. No accurate data for the United States are available showing how far the personal element as related to the miner and his co-worker, the mine foreman, or to the superintendent and others in authority, contributes to accidents. Many accidents are due to inexperience on the part of the miner, his failure to heed orders, a misunderstanding of instructions and last, but not least, carelessness of himself or his fellow worker. A foreman or superintendent may fail to give proper warning regarding the conditions of certain parts of the mine; he may not have inspected certain rooms or entries on the day of a mine accident; the mine may not be properly equipped, or the operator may neglect to comply with the inspector's recommendations. There is, therefore, a personal element on the part of both the operator and the miner that must be considered. Legislation and the enactment of compensation laws will make the operator realize the seriousness of the mine-accident situation, when fatalities and injuries are to be paid for in legal tender of the realm. The miner must be educated and made to realize the dangers he encounters; he must learn that self-preservation and the safety of his fellow workmen should receive his first attention; he should cooperate with his employer, his asso- ciates, and the State mine inspector to the end that the mine hazard may be reduced to a minimum. "Cooperation for safety" should be the watchwords of the operator, miner, State inspectors, and all others in any way interested in the mining industry.

Jan 1, 1916

By IPMI Educational and Scientific Foundation

It is with great pleasure that we announce the availability of this fourth issue of the IPMI Journal, a publication of the International Precious Metals Educational and Scientific Foundation. This digital peer reviewed publication has been created as a vehicle for the sharing of technical information related to the science and technology of precious metals. Since 1976, the International Precious Metals Institute has championed the exchange of information of critical importance to the precious metals scientific and commercial communities through its various communications vehicles. This has included instructional videos, annual conference symposia, special topic committee meetings, regional seminars, and professional and student achievement awards. Due to the breadth of important topics related to all aspects of precious metals, it has been the vision of the IPMI to provide a publication available to the general public that would become a key source of pertinent topics containing high quality publications by experts in their fields of study. Historically, the IPMI has attracted world renowned experts in many fields (including Nobel Laureates Henry Taube, Ei-ishi Negishi, Robert Grubs, Professor Ben Feringa, and David MacMillan) in the dissemination of discoveries, inventions, and industry proven practices. Such information has a total value greater than the sum of its parts as seemingly unrelated innovations from distinct focus areas can be adapted to solve problems. Because of this important characteristic of information exchange, we have decided to create a digital journal, available to the general public, that will not only communicate state of the art discoveries and sound practices, but will also review historical communications from the IPMI’s archives that have value and use even in today’s environment. On behalf of the members and leaders of the IPMI, we hope you will find value in this new publication.

Dec 1, 2020

By Ruilin Yang

Explosive blasting is a widely used method for rock breaking, recognized for its energy efficiency and cost-effectiveness. Despite its advantages, the efficiency of blast energy can vary significantly between different blasts. This paper introduces a new blast efficiency index to assess the energy efficiency of rock blasting, incorporating factors such as explosive consumption, the energy required for fragment surface generation (based on fragment size distribution), and the strength reduction of rock fragments due to blasting. Several examples presented in this paper demonstrate the calculation of the blast efficiency index using data from the literature. The findings indicate that blasting may be the most efficient method for rock breaking compared with direct mechanical techniques of rock breaking used for excavation. On the other hand, blasting is much less efficient compared with the controlled fracturing, such as the cleavage and fracture toughness testing, which highlights the significant potential to further enhance the efficiency of explosive energy usage for rock fragmentation during blasting. The proposed blast efficiency index can be integrated with advanced blast modeling techniques to optimize blast designs, thereby increasing the effective utilization of explosive energy for rock fragmentation and fragment strength reduction.

Jan 26, 2026

By Paul M. Tyler

According to Lindgren , the economic importance of pegmatites stems from the fact that they represent the principal natural storehouse of two classes of mineral products : (1 ) common minerals in exceptional size and purity and ( 2 ) several of the rarest minerals , which are not commercially available from other types of deposits . Most pegmatites can be described simply as coarse- to very coarsegrained granites . Pegmatite includes coarse -textured igneous rocks of any composition , such as syenitic , alkali syenitic , dioritic , or gabbroitic ; but basic pegmatites are far less common than those that are associated with acid rocks and correspond approximately to the mineral composition of ordinary granite . Moreover , only a very few basic pegmatites can be considered as economic sources of useful minerals . Whereas , in ordinary granitic rocks the individual minerals usually measure 1/8 to 1/4 inch across , in pegmatites they are characteristically over 1 inch and often more than 12 inches in diameter . Although some of the constituents of the pegmatite may be only a fraction of an inch in length , single crystals more than 10 feet long are by no means unusual , and some crystals are enormous . A whole quarry was operated in the Urals within a single crystal of feldspar . Huge quartz crystals are quite common although usually imperfect . Muscovite plates 10 feet in diameter have been mined in India , and the Purdy mica mine in Canada contained a mica crystal measuring 6.5 by 9.5 feet and weighing nearly 7 tons , which supplied more than $20,000 worth of trimmed mica sheet . A loglike crystal of spodumene in the Etta mine in the Black Hills of South Dakota was 42 feet long . Giant crystals of beryl weighing several tons apiece have been mined from several properties . Because so many rare minerals are found in substantial concentration only in pegmatites , it is a common fallacy to suppose that pegmatites are always enriched in rare elements . Traces of most of these elements , of course , are found in almost all igneous rocks , and they reappear in the sediments derived from igneous rocks . It does not follow , however , that all or even most pegmatites contain higher percentages of rare elements than other granitic rocks . Geological evidence points to the probability that notable concentrations of rarer minerals or elements in pegmatites are more or less fortuituous , such additions often being ascribed to events subsequent to the original emplacement of the main body of the pegmatite . Most pegmatites consist principally of potash , feldspar , and quartz . Even mica , although commonly present , is not an essential constituent . Probably

Feb 1, 1950

By Jorge Amaya, Nelson Morales Varela, Francisco Saavedra, Gonzalo Nelis, René Gómez

Precedence constraints are broadly used in mathematical models and algorithms for mine planning to model, for example, slope angles in open pit operations or connectivity in underground mines. Unfortunately, these constraints do not capture relevant geometrical aspects for the design of the mine like minimum bottom space of pits or smoothness of the economic envelope in block caves. In this work, we present different approaches that utilize precedence constraints generating economic envelops that are more suitable for design purposes. The numerical experiences show that the proposed techniques produce high value envelops with better geometrical properties and that the methods proposed can be computed efficiently.

Jun 25, 2023

By Joseph Hamuyuni, Fiseha Tesfaye, Daniel Lindberg

E-waste management through traditional methods such as disposing in landfills, burning in incinerators or exporting abroad for disposal are no longer options due to the strict environmental regulations. Fortunately, the presence of valuable metals in the e-waste and increasing demand for the metals as well as complexities of the currently available primary raw materials make recycling an attractive and viable option both environmentally and economically. Moreover, it is efficient in terms of resource management by closing the loop of metals. Consequently, urban mining such as the recovery of precious metals from e-waste streams through sustainable recycling processes have emerged. The sustainable recycling practices address the scarcity of primary resources and reduce consumption of energy for metals production while managing environmental issues related to hazardous materials from the e-waste streams. In this paper, valuable metals recoveries from e-waste streams through pyrometallurgical and hydrometallurgical processes are critically reviewed. And, innovative ideas for different steps of the thermochemical processes in the valuable metals and energy recovery from the e-waste streams are discussed.

Mar 1, 2017

"When a metal-mining company takes out a workmen's compensation insurance policy, it does so to relieve itself of its uncertain and variable financial liability under laps requiring payment to employees for lost-time accidents, there-by passing the liability or to the insuring agency. For this service, or rather for the assumption of the risk, the insuring agency charges the mining company a price, or in insurance parlance, ""a premium"".The insuring agency depends upon a volume and variety of business to average the losses incurred by its individual policy holders, and determines its price to cover losses that are suffered and its cost of doing business.It is generally known that all types of insurance are founded on the theory of probability applied to large groups of risks, Workmen's compensation insurance is no exception, and the average price paid therefor must be based on the frequency and severity of accidents in the particular industry or branch of industry under consideration. The frequency and severity rates are determined by statistics, which, of course, unless standardized, kept carefully and consistently, and analyzed properly, are liable to be inaccurate and misleadingThe importance of large groups in arriving at an average price for insurance service can not be overestimated, For example the writer knows of one small group of some twenty metal-mining companies whose losses during the past two years exceeded their premium charge by 54%. Not a single individual company during the two years kept its losses below the premium rate. For several years the group as a whole has persistently exceeded its premium rate, Such risks are not profitable to the insuring agencies and can only be carried where a large volume of good risks will balance the poor risks, but in order to conform to good insurance ethics the premium rate must be based on averages for the industry as a whole, and kept sufficiently low to induce operators to sell their risks."

May 1, 1924

By A. A. Berk

The Bureau of Mines devised a test nipple for the field study of corrosion in the condensate-return lines of Federal heating plants. Corrosion surveys, made with this device, showed that the deterioration of the piping was caused principally by carbonic acid in the steam condensate. Corrosion problems were brought under control when the carbonic acid concentration in the condensate was decreased. In many instances, this was effected by decreasing the total carbon dioxide content of the feedwater; in others, the condensate acidity was neutralized with volatile, alkaline chemicals. Filming treatment with octadecylamine, reported successful in controlling return-line corrosion in industry, was much less effective in Federal area-heating plants. Laboratory study by the Bureau disclosed that octadecylamine is unstable in heating systems. Analytical methods were developed for this chemical and its degradation products in heating-plant condensate. Field surveys, in using these methods, confirmed the instability of the filming material. Laboratory tests showed that the degradation products are not useful film formers. Since filming treatment has little effect on condensate corrosivity, the piping was corroded where it was not coated by the treatment chemical.

Jan 1, 1962